Overview

This position performs collection responsibilities according to established procedures for various types of customers. It impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. The position manages customer import billing requests and responses, with extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. A knowledge of multiple products, services, or business units is required.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assig...