About This Opportunity
Transform aftersales operations as the Aftersales Strategy Leader at Geely Auto in Canada. Own the logistics, technical support, and customer satisfaction metrics for a premium brand experience.
In this pivotal role reporting to senior leadership, you will architect an exceptional aftersales ecosystem to enhance dealer and distributor performance. Drive continuous improvement initiatives and ensure every Geely Auto owner enjoys a premium service experience.
Key Responsibilities: • Direct parts logistics and financial performance for aftersales • Lead technical support for dealers and distributors • Manage warranty claims process effectively • Implement quality management frameworks • Design comprehensive training for aftersales teams
Requirements: • Bachelor’s degree in Business Administration or similar • Minimum of 8 years in aftersales management • Experience in international service environments • Proven leadership and training program development skills ...