Business Analyst - Contact Center Transformation Program

We are looking for a Business Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The successful candidate will collaborate closely with the Product Owner and business stakeholders to define the product vision, roadmap, and delivery structure (charter, backlog, epics, and features). This role will also be responsible for coordinating and supporting the delivery of new features across Contact Center Operations and Technology Enablement.

A solid understanding of Genesys Cloud Platform and Microsoft Dynamics 365 is essential to ensure alignment between platform capabilities and business needs.

Responsibilities

• Collaborate with the Product Owner and business stakeholders to define the project charter, vision, and roadmap.
• Develop, refine, and maintain the product backlog, including epics, features, and user stories. ...