Mercier Consultancy MD is proud to announce an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, based in beautiful Greece. In this role, you will be a key player in providing exceptional service to German-speaking customers as they navigate their travel experiences.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to their bookings, travel plans, and accommodations.
• Provide expert guidance and support to ensure customer satisfaction and a seamless experience.
• Handle customer complaints and resolve issues effectively and efficiently.
• Document customer interactions in the CRM system, maintaining accurate records for quality control.
• Collaborate with team members to enhance service delivery and customer engagement.
• Stay well-informed about current offers, travel information, and Booking.com services to provide accurate assistance.