Mercier Consultancy is thrilled to announce an opening for a German Speaking Customer Service Representative for our Client, a leading Cybersecurity Company, based in Greece. In this exciting role, you will provide exceptional support to German-speaking customers, guiding them through cybersecurity solutions and addressing their inquiries promptly and professionally.

Your fluency in German will be essential in ensuring that clients receive high-quality assistance related to their cybersecurity needs. You will help customers understand products, resolve technical issues, and ensure their peace of mind in an increasingly digital world.

Responsibilities

• Deliver outstanding customer service in German via phone, email, and chat regarding cybersecurity products and services
• Assist customers with product inquiries, account management, and technical support requests
• Resolve customer issues efficiently and advocate for customer needs within the com...