Mercier Consultancy is seeking a dedicated German Speaking Customer Service Representative to join our Client, a prominent Mortgage Provider, based in Greece. In this key role, you will support our German-speaking clients by assisting them with inquiries related to mortgage products, applications, and services.

Your fluency in German will be essential in delivering top-notch assistance to clients as you guide them through the mortgage application process, address their concerns, and provide information on various mortgage options. You will play a crucial role in helping clients achieve their home financing goals while ensuring high customer satisfaction.

Responsibilities

• Provide exceptional customer service in German through phone, email, and chat regarding mortgage-related inquiries
• Assist clients with the mortgage application process, including documentation and eligibility queries
• Resolve customer issues and questions promptly and profe...