Mercier Consultancy is pleased to offer a unique opportunity for a German Speaking Customer Service Representative to join our Client, a Public Utilities Company, based in Greece. In this important role, you will provide exceptional support to our German-speaking customers, assisting them with inquiries related to utility services.

Your fluency in German will be vital as you handle customer questions, service requests, and account management issues, ensuring that clients receive efficient and effective service. This position will allow you to make a significant impact on customer satisfaction within a vital sector.

Responsibilities

• Deliver high-quality customer service in German through phone, email, and chat regarding public utility services
• Assist customers with service inquiries, billing questions, and account management
• Resolve complaints and issues in a courteous and efficient manner
• Document customer interactions accurately ...