The Global Onboarding Experience Consultant contributes to the overall success of the Global Onboarding Experience team within HR Services Operations in Canada, ensuring individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. All activities are conducted in compliance with governing regulations, internal policies, and procedures.

Responsibilities

• Champions a customer‑focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
• Supports the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals.
• Monitors and triages tickets received via our case‑management system to their respective teams or administrators’ queue in a timely manner.
• Liaises with the Recruitment COE Program Lead to maintain the integrity of the clause library, offer‑letter t...