Job Title Global Support Analyst

- Level 2 (Workforce Management)

Overall Profile The incumbent will be responsible for providing Client focused application and technical support for the client's Workforce Management Suite of products in large and complex organizations. This includes the troubleshooting of application, network connectivity and performance related issues at Level 2. This role includes championing the support of the core product. The position is primarily based in the end client's Global Support Center, Toronto, ON Canada.

Responsibilities

Support existing legacy clients and new Work Force Client product lines. Develop a close working relationship with client Level 1 support and to ensure that issues are assessed and logged in the company's Service Management System accurately. Ensure that Clients are regularly updated with the status of open cases and that diagnosis and treatment of these issues are performed according to Service Leve...