A biotechnology firm in Bogotá is seeking an experienced operations leader for an essential customer-facing role. This position entails managing and enhancing team performance through quality assurance and process optimization. The ideal candidate will have 5–10 years of experience in operations or customer service, possess strong leadership skills, and be data-driven. Responsibilities include leading team coaching, developing KPIs, and ensuring operational effectiveness. A background in healthcare or managing remote teams is a plus.
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