Scope of Position:

• 100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction.

• Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times.

• Customer Service Excellence: Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication.

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