Guest Engagement Specialist – Park Hyatt Toronto

Hourly Rate: $25.75

Location: Park Hyatt Toronto. The role serves as a key ambassador, managing guest communications, coordinating personalized experiences, and ensuring all interactions reflect Forbes 5‑Star service standards.

Key Responsibilities

• Serve as primary point of contact for guests, managing inquiries related to accommodations, dining, amenities, special requests, and overall hotel services.
• Proactively engage with guests pre‑arrival to personalize stays, confirm preferences, arrange special occasions, and coordinate VIP experiences.
• Monitor and respond promptly to guest communications via phone, email, messaging platforms, and in‑person interactions with professionalism and warmth.
• Collaborate closely with Front Office, Housekeeping, Culinary, Engineering, Spa, and other departments to ensure seamless execution of guest preferences and service recov...