Elevate guest interactions with CMH Heli-Skiing & Summer Adventures as a Guest Experience Advisor in Banff, Alberta. This full-time role centers on personalized service, building lasting guest relationships, and mastery of luxury adventure travel.
As a Guest Experience Advisor, you will manage relationships with both new and returning guests, driving repeat bookings and loyalty. This pivotal position crafts each guest's journey from initial booking to post-trip engagement, ensuring all interactions reflect elevated service standards.
Key Responsibilities:
• Build trust-based relationships to encourage repeat bookings
• Deliver anticipatory service tailored to guest needs
• Guide guests through booking processes and program selections
• Monitor guest itineraries for seamless experiences
• Lead post-experience follow-ups to foster rebooking
Requirements:
• Post-secondary education in a related field
• Minimum 2 years in sales or guest services
• 3+ years ...