**Description:**

To ensure the smooth and efficient running of the Guest Experience section within the Front Office Department.

**Qualifications:**

Customer Service

§ Delivers the brand promise and provide exceptional guest service at all times.

§ Provides excellent service to internal customers as appropriate.

§ Be familiar with the hotel’s products and services and policies.

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

§ Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

§ Ensures Rooms Division meets the H...