About This Opportunity
Become a Lobby Ambassador at Fairmont Banff Springs, the stunning alpine destination. Create memorable experiences by warmly welcoming guests and addressing their needs seamlessly.
As a pivotal part of the hotel team, the Lobby Ambassador engages with guests upon their arrival and departure. You will provide exceptional service, escorting guests to various hotel facilities while maintaining a visible presence in the lobby. Recognizing VIPs and repeat visitors, you will strive to create memorable special moments aligned with the hotel's luxury hospitality standards.
Key Responsibilities:
• Warmly greet guests entering and exiting the lobby
• Escort guests to hotel outlets and departments
• Proactively engage and resolve guest requests
• Monitor lobby activity to ensure smooth transitions
• Assist with special occasions and celebrations
Requirements:
• Ability to work various shifts, including weekends
• Pre...