First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

**Every day is different, but you’ll mostly be:**
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG One Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – offering information for anything from local tourist attractions to public transport

**What we need from you:**
●2+ years experience in Customer Service - going above and beyond to offer the cus...