Provide professional telephone assistance, manage service requests through work orders, coordinate operational staff using internal systems, and ensure timely follow-up on guest complaints and needs, guaranteeing a quality and satisfying experience.Essential FunctionsAnswer calls courteously, clearly, and with a warm tone.Follow up on guest requests.Record requests in PMS / Asgard.Coordinate with departments such as Housekeeping, Engineering, Security, and Front Desk.Be accessible and cooperative with colleagues from other departments to maintain positive relationships.Follow up on orders that cannot be completed the same day and coordinate with the area leader responsible.Assign and coordinate staff.Ensure staff is on/off shift in PMS / Asgard.Contact staff if an order is not visible on the mobile device within the established time.Make follow-up calls within 10 minutes after completing an order.Handle special cases such as Lost and Found, amenity deliveries, inspections in PMS / A...