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Provide professional telephone assistance, manage service requests through work orders, coordinate operational staff using internal systems, and ensure timely follow-up on guest complaints and needs, guaranteeing a quality and satisfying experience.
**ESSENTIAL FUNCTIONS**
- Answer calls courteously, clearly, and with a warm tone.
- Follow up on guest requests.
- Manage work orders.
- Record requests in PMS / Asgard.
- Assign work orders.
- Coordinate with departments such as Housekeeping, Engineering, Security, and Front Desk.
- Be accessible and cooperative with colleagues from other departments to maintain positive relationships.
- Follow up on orders that cannot be completed the same day and coordinate with the area leader responsible.
- Assign and coordinate staff.
- Ensure staff is “on/off shift” in PMS / Asgard.
- Contact staff if an order is not visible on the mobile device within the established time.
- Make follow-up calls within 1...