Overview

Homewood Suites, Dover, NH is seeking a charismatic and customer-oriented Front Desk Attendant (Part-Time). The role focuses on guest service at the hotel front desk and requires weekend availability.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, note and fulfill special requests, and record accurate information.
• Answer the phone in a professional and helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and hotel policies.
• Practice punctuality for scheduled shifts.

Qualifications

• Customer service experience.
• Hotel experience is a plus but not required.