Audi Northlake Location: 10831 Northlake Auto Plaza Blvd., Charlotte, North Carolina 28269 Summary: Responsible for managing Guest Services to ensure friendly and receptive environment for guests. Provides administrative functions for the sales department through accurate recording of Guest traffic and production of reports with critical traffic and process metrics. Supervisory Responsibilities: This job has direct supervisory responsibilities. Essential Duties and Responsibilitiesinclude the following: Oversees training and supervision of Guest Services Representatives. Works closely with upper management and Human Resource in hiring and discipline decisions. Works closely with department managers to ensure customer satisfaction Ensures delivery of excellent customer service to customers Prepares the department schedule. Maintains effective employee relations Supports Variable operations through accurate recording of walk-in and phone traffic. Completes reports that contain critical m...