Position Summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is searching for a remarkable Guest Services Manager for the Stoneridge Mountain Resort, Canmore, AB.

Essential Job Duties & Responsibilities

• Helps manage the guest experience from pre-arrival to departure and everything in between by facilitating room assignments, maintaining incoming and monitoring reservations, and managing the expectations of all guests.
• Communicate daily operations to teams and leaders in daily team briefings and relays any updates to the Operations Manager and Assistant General Manager.
• Find solutions to guest challenges, problem solving with team members and maintaining the upkeep of the Guest Services team’s administration.
• Supervise, train, and motivate guest service staff, including front desk, bell, and valet team members.
• Maintain knowledge of hotel services, amenities, a...