Enhance ITSM governance and efficiency at HCL Canada as a Change Manager. Utilize Power Automate and Power BI for compliance improvements and streamlined processes.

In Toronto, HCL Canada is looking for a skilled Change Manager focused on optimizing Incident and Change Management. This role requires significant ITSM experience and strong automation capabilities to support a data-driven approach. Collaborate with SRE, Dev, and Ops teams to ensure ticket quality and maintain SLA adherence while fostering system reliability.

Key Responsibilities:
• Ensure ticket quality and SLA adherence for incidents
• Govern ITSM processes and standardize operations
• Automate governance tasks using Power Automate and Power BI
• Build and maintain dashboards and reports for governance
• Analyze root causes and impacts of changes effectively

Requirements:
• Strong background in ITSM, including Incident Management
• Hands-on ...