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Job Purpose/ Role
This role is within the Operations division within Allianz Partners, ensuring service delivery for the Roadside Assistance (RSA) & Mobility Line of Business (LoB). Within Japan Business Unit, reporting to Head of Operations RSA & Mobility - IN & JP and Country Manager IN, the role would be responsible for managing service delivery for RSA & Mobility for Japan. This senior management position involves managing and optimizing all aspects of the RSA platform in Japan, focusing on driving effectiveness & efficiency of the service delivery within budget, meeting operational KPIs & contractual SLAs, focusing on positive customer experience, proactive participation in tenders and strategic planning.
In addition, this role will also involve ensuring business growth through the strategic direction and effect...