We are looking for a customer-centric and strategic leader to drive service excellence and elevate customer experience across the organization.

As Head of Service & Contact Center, you will lead the development and management of end-to-end service operations, contact center strategies, customer interaction channels, and service quality initiatives to ensure responsive, efficient, and high-quality support for members and customers.

This role requires a strong combination of operational leadership, customer experience management, analytical capability, and cross-functional collaboration to support business continuity and strengthen customer satisfaction in a fast-paced digital environment.

Key Responsibilities :

1. Lead the development and implementation of service & contact center strategies, service models, and operational standards aligned with business objectives and customer needs.
2. Oversee and opt...