Drive patient satisfaction as a Healthcare Engagement and Retention Expert. Leverage your customer service expertise to guide patients through LASIK procedures.
As a crucial team member, you will interact with patients, providing detailed information in both English and French. Your role will focus on enhancing patient satisfaction through effective communication and personalized care. You will utilize technology to track results diligently and contribute to the clinic's risk management efforts.
Key Responsibilities:
• Present LASIK options and manage patient questions
• Deliver personalized patient consultations effectively
• Use EMR systems to track patient information
• Identify and report safety concerns promptly
• Ensure satisfaction throughout the patient journey
Requirements:
• Experience in customer service or retention roles
• Account management experience a plus
• Bilingual proficiency in English and French
• Strong prioritization and organ...