Job Summary

We are looking for a team player who can establish effective working relationships up to board-level management, be client-oriented, and be ready for multitasking work. This position will be part of our Corporate IT department, supporting our company. The IT HelpDesk Engineer will handle tech support for PC and peripherals via on-site work and remote site support via RDP or telephone. Will troubleshoot customer issues involving desktop hardware, operating system, application, and networking issues. In this role, you will need to be an organized and knowledgeable problem-solver who has excellent customer service skills.

Key Responsibilities

• Provide proactive response and maintenance of IT Systems to minimize user disruption.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Consult with users and conduct computer diagnostics to investigate a...