Req ID: ******
Job Responsibilities Include:
- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.
This is a call center environment in which we support our customers 24x7x365
- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs.
if needed for equipment setup
Preferred Qualifications:
- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 ye...