**Summary**:
To support the development of People Services & Solutions (HR) processes, principles, and guidelines for a client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
**About the Role**:
**Major accountabilities**:
- **Provide 2nd level support** for Workday, SHAPEiN, and HR Core modules P32 and Q32 in SAP, ensuring the timely resolution of user issues and maintaining system integrity.
- ** Collaboration with development teams**: Communicate user feedback, report bugs, suggest improvements, and assist in testing new features or enhancements.
- ** Enhancement requests**: Manage, clarify, and prioritize enhancement requests to ensure changes meet user requirements and improve system functionality.
- ** System access management and interface management**: Approve and manage system access roles and permissions for proper security a...