Key Skills and Competencies

• Strong customer service orientation with attention to detail and quality
• Excellent verbal and written communication with tact and diplomacy
• Critical thinking and proactive problem‑solving capability
• Ability to prioritize and perform effectively in a fast‑paced environment
• Empathetic listening and proactive customer care mindset
• Strong decision‑making and stakeholder coordination skills
• Proficiency in MS Office (Word, Excel, PowerPoint)

Role and Responsibilities

Service Delivery & Client Management

• Act as the primary point of contact for managing regional service delivery in line with client standards and contractual SLAs.
• Own overall delivery accountability for the delivery centre, ensuring consistent, timely, and high‑quality outcomes.
• Build and maintain a strong client relationship, ensuring transparency, responsiv...