Job Description HR Employee Services and Lifecycle Analyst
**Location: Guadalajara SSC, Mexico**
**Reports to: Manager, HR Employee Services and Lifecycle**
The **Employee Services and Lifecycle Analyst **will be responsible of providing customer service (to internal employees for HR-related processes through inquiry management and resolution.
Research solutions and escalate complex inquiries to appropriate parties as needed.
Manage HR data and transactional processing.
**Key Deliverables**:
- Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat.
- Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements.
- Escalate unresolved HR customer inquiries, retiree inquiries and requests.
- Process data changes in HR systems.
- Process org management transactions.
- Administer and process new hire informat...