We are looking for a Process Optimization Consultant at Dreamport

Dreamport is an online platform that allows anyone - despite their location or experience - to learn and earn as an Independent Travel Manager on a freelance basis. Dreamport is a part of Trevolution, the Dyninno Group travel division.

As the HR Process Optimization Specialist you will be responsible for optimizing the freelancer journey, improving retention, and ensuring a seamless onboarding and training experience. This role involves developing alternative career paths, refining HR processes, and implementing change initiatives that align with business goals.

Responsibilities:

• Optimize the agent journey to improve retention, eNPS, and LTV.
• Develop alternative career paths and onboarding processes for freelancers.
• Analyze retention trends and execute action plans.
• Enhance training and nesting processes with t...