Join a collaborative team as a Hybrid Client Support Officer focusing on Payment Services. Enhance client experiences through effective communication and reliable payment processing.
In this permanent role, you will manage relationships with clients, ensuring their requests are punctually addressed. With at least 18 months of financial service experience, you'll ensure that all client data is accurate and up to date. You will also assist in training new staff and enhancing tools to align with client needs. Your expertise will play a critical role in the efficiency of payment operations.
Key Responsibilities:
• Develop and maintain strong client relationships
• Provide training to new staff on payment processes
• Ensure timely and accurate client information updates
• Manage client queries and payment release instructions
• Conduct analysis on transaction discrepancies
Requirements:
• Minimum 18 months financial services experience
• Experience in back offi...