Join Diligent as a Customer Success Manager II and lead enterprise success initiatives from a hybrid workspace. Drive renewed engagement and product adoption for your strategic accounts.
In this dynamic role, you'll serve as a trusted advisor, focusing on account health, customer satisfaction, and strategic expansion. Collaborate internally across teams to deliver top-notch service and foster meaningful relationships with senior stakeholders. Your analytical mindset will help manage risks and unlock opportunities effortlessly.
Key Responsibilities:
• Own a strategic portfolio focused on retention and expansion
• Execute tailored success plans for maximum product value
• Engage with executives for strategic account reviews
• Collaborate with sales to identify growth opportunities
• Actively monitor account health and usage metrics
Requirements:
• 5+ years of experience in relevant fields
• 2–4+ years in Customer Success or Account Management
• Proven suc...