Join the University of Alberta as the Manager of Service Design, working in a hybrid capacity based in Edmonton. Focus on human-centered strategies to service delivery for enhanced user satisfaction.
This strategic leadership position within the Office of Strategic Transformation and Delivery is designed to foster integrated service ecosystems. You will oversee a team dedicated to innovative service design and research, ensuring university services are efficient and empathetic. Your strong leadership will guide initiatives that prioritize user experiences over traditional approaches.
Key Responsibilities:
• Partner with leadership to define service strategy
• Supervise human-centered research methodologies
• Design prototypes for testing new service models
• Facilitate collaborative workshops for solution creation
• Craft a comprehensive “Service Design Playbook”
Requirements:
• Undergraduate degree in relevant disciplines
• 7+ years in transformation desi...