Drive platform excellence as a Hybrid Pega Operations Director with Kyndryl Canada in Toronto. Focus on optimizing operations and enhancing incident management processes within the Pega ecosystem.
This senior director role emphasizes the health and governance of Pega environments. You will lead essential operations, ensuring reliability and efficiency through continuous improvement initiatives. As a leader, your expertise will influence strategic decisions that contribute to overall platform stability and success.
Key Responsibilities:
• Own the reliability and health of Pega platforms (8.x+)
• Guide L2/L3 support and engineering practices
• Spearhead incident management and reduction efforts
• Oversee all environment governance and CI/CD processes
• Implement monitoring and proactive alerting strategies
Requirements:
• 10-15+ years in technology or platform operations
• 5+ years managing support or operations teams
• Expertise in Pega platform operatio...