Become a Service Desk Analyst at McCarthy Tétrault in Vancouver and enhance your IT support expertise in a flexible hybrid work setting. Manage user incidents and improve service efficiency.
With a minimum of 3 years of IT support or systems administration experience, you will oversee the complete lifecycle of end-user incidents. Responsibilities involve documenting service requests and contributing to various management processes. Your role also includes providing essential training and liaising with IT teams for comprehensive support.
Key Responsibilities:
• Oversee the lifecycle of service requests and incidents
• Accurately document all user interactions and requests
• Contribute to Change and Problem Management tasks
• Develop and maintain Knowledge Base resources
• Train users on specific hardware/software issues
Requirements:
• At least 3 years of relevant IT support experience
• College diploma in a related technical area
• Strong analytical and...