Be a pivotal part of Teleperformance as a Small Business Analyst with a hybrid work style, focusing on managing delinquent accounts and enhancing customer service.
In this full-time position, you'll oversee a portfolio of past-due accounts, charged with developing effective collection strategies and building strong customer relationships. Working under the Collections Manager, your insights into account analysis and risk assessment will contribute significantly to the company's financial stability and customer retention initiatives.
Key Responsibilities:
• Manage delinquent accounts ensuring timely follow-up and resolution
• Negotiate with customers to resolve past-due balances
• Assess and escalate high-risk accounts based on analysis
• Collect and analyze data to recommend account remediation solutions
• Maintain documentation for various account processes
Requirements:
• Bachelor’s degree in Business, Finance, or related area
• At least three years of e...