Accelerate service excellence as a Production Support Manager for Intellect Design Arena, where you'll integrate technical reliability with outstanding client engagement. This hybrid role engages deeply with Vancity’s banking and digital services.
As a key figure, you will spearhead production support efforts, ensuring system uptime and performance while managing client communications during incidents. Your strategic insights will foster continuous improvement and operational effectiveness across Vancity’s platforms.
Key Responsibilities:
• Direct production support for digital banking platforms
• Implement incident management processes and ensure compliance
• Engage with Vancity leadership on critical service changes
• Analyze operational data for actionable improvement recommendations
• Design and maintain observability tools for system health
Requirements:
• 7–10+ years in production or IT operations
• 5+ years in a leadership role managing performance<...