Role Overview
Support the pre and post implementation process following all the implementation processes established.
Responsibilities
Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts.
Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
Ability to document test scenarios of configuration to support QA.
SME in a number of Solera products, particularly understanding the configuration and integration capabilities.
Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.
On occasion train the customer on the newly delivered configuration.
Support in cross functional alignment with product and sales, to ensure alignment on roadmap.
Provide support on customer deliveries and SME products.
Support and collab...