Role Summary

We have an existing opportunity to add a Bilingual Claims Service Representative to our team in Mississauga, ON. You will work in our office providing immediate and customer‑focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service‑oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

This role requires flexibility to be available between the hours of 8 AM to 8 PM Monday through Friday for 7.5‑hour shifts. This is a full‑time opportunity requiring 37.5 hours of work per week. Only candidates fully bilingual in French and English will be considered.

Responsibilities

• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide p...