Train in office with future work from home opportunities possible!
Service inbound guest calls with a high quality of service and clear communication solutions.Maintain a positive and upbeat tone while answering guest questions and concerns.Assisting guests with rescheduling reservations.Contribute to the team's efforts in accomplishing set goals.Uphold reservation standards, using effective listening skills and solution-oriented responses.Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.Answer guest questions about property facilities/services.Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards; anticipate and address gu...