IND Staff IT Engineer - GCC009
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

**Role Overview**

The Tech Lead – Problem Management is responsible for driving the identification, analysis, and remediation of recurring and systemic technology issues impacting service availability and stability. This role operates in a highvelocity global environment, partnering closely with Incident, Change, Engineering, and Infrastructure teams to eliminate root causes and reduce operational risk.

The role requires deep ITIL expertise, strong technical and systems understanding, and the ability to operate effectively within a 24x7x365 followthesun operating model, ensuring continuity, disciplined handoffs, and sustained problem resolution across ...