Job Title

Independencia ATC ES

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature, including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Essential Functions / Core Responsibilities

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.
• Solve problems that are generally unstructured a...