Your mission, roles and responsibilities · Manage and guarantee resolution of customers concerns daily working closely with Production and Engineering · Coach and train the supervisors/GAP Leaders/operators on the quality principles of Forvia and customer specifics · Champion QSE activities and coach plant personnel · Champion SQA activities within their parameter · Manage the quality system through the UAP’s · Supports and leads continuous improvements by utilizing the appropriate quality tools and provide data analysis · Conduct investigations to determine causes of defects, make recommendations for corrective action · Update and maintain the control plan and confirm PfMEA updates from the plant Process Engineer · Responsible for presenting and submission of initial customer PPAP for all parts produced within Forvia, in conjunction with the Program Quality Leader, (re-PPAP of engineering changes/process changes/in-sourcing) · Ensure customer/internal complaints are adequately answere...