Join a transformative role as a Senior Service Designer focused on enhancing user interactions in fintech. Utilize your skills to bridge research and design, providing impactful solutions for customers and teams.
This position requires a blend of creativity and strategic insight, where you'll lead diverse projects from inception to execution. You'll contribute to service design strategies, facilitating workshops and stakeholder engagement while mentoring junior designers to elevate the craft and culture of service design.
Key Responsibilities:
• Oversee comprehensive service design projects from research to delivery
• Collaborate on product improvements with cross-functional teams
• Execute detailed user research and synthesize insights
• Create tools like journey maps for visualization
• Guide workshops aimed at aligning ideas and goals
Requirements:
• 5 years of experience in service or strategic design
• Strong portfolio showcasing the end-to-end design...