Inside Sales & Customer Service Representative
Job Type: Permanent. Available Locations: Ottawa.
We develop cutting edge hardware systems and work on driving results with a highly skilled cross‑functional team. This role focuses on sales growth, customer engagement, ticket management, and order processing to ensure customer success and satisfaction.
Responsibilities
- Customer Engagement:
- Respond to customer inquiries via phone, email, or other communication channels promptly and professionally.
- Proactively engage with existing and potential customers to understand their needs, address questions, and provide solutions aligned with our product offerings.
- Build and maintain strong customer relationships to foster long‑term partnerships and customer loyalty.
- Follow up on leads and opportunities generated through marketing campaigns or referrals.
- Customer Support & Ticket Management: