Job Description

This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.

Duties include, but are not limited to:

• Provide troubleshooting and installation assistance of HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers and other personnel.
• Guide callers to the appropriate field personnel if first‑hand attention is required.
• Document call information into the call‑tracking database in the event additional follow‑up is required.
• Identify and help implement process improvements.

Ce consultant fournit une assistance technique de complexité modérée aux revendeurs, aux entrepreneurs et au personnel commercial sur le terrain, afin de résoudre les problèmes liés aux sys...