Take the next step in your career as an Insurance QA Analyst at CAA. Your analytical skills will play a pivotal role in evaluating call quality and driving improvement initiatives across business lines.
This role requires a proactive individual with a strong background in insurance sales or service. You will conduct thorough evaluations, communicate analysis results, and collaborate on quality assurance projects. Your impact will extend to maintaining high-quality standards across several departments.
Key Responsibilities:
• Conduct evaluations on recorded calls for quality assessment
• Identify trends for continuous quality improvement
• Develop and maintain key QA documents and reports
• Present findings to stakeholders to encourage actionable improvements
• Work collaboratively with departments to facilitate training
Requirements:
• 3-5 years' relevant experience in Insurance
• Post-secondary education in a related field
• Advanced proficiency in MS ...