Key Accountabilities:

Broker Inquiries – 50%

Handles general incoming broker inquiries and requests for Vyne support and workflow advice. Support Brokers as they navigate changes by reinforcing messages and providing guidance where appropriate. Provide brokers with educational step‑by‑step overviews while thoroughly explaining changes. Potential inquiries may include Guidewire and workflow support, navigating workflows surrounding binding and issuing a new policy, policy change etc.

Transaction Processing – 40%

Process transactions not enabled by broker self‑service functionality, including but not limited to new business, policy changes, cancellations etc., in accordance with underwriting guidelines and authority that meet all efficiency and quality standards. For example, a critical measure of this role will be efficiency in processing without diminishing quality.

Intake/Triage – 10%

Reviews incoming emails/cases in electr...