Intake & Customer Success Specialist – Medellin (On-Site)

Barakat + Bossa, a U.S.-based litigation law firm, is seeking an Intake & Customer Success Specialist to join our Administrative Resource Center in Medellin.

About the Role:

This is a full‑time, on‑site role supporting our U.S.-based litigation team. The Intake & Customer Success Specialist plays a key role in managing new client intake, ensuring a seamless client experience, and supporting ongoing client relationships.

Key Responsibilities:

• Manage the client intake process efficiently, collecting and documenting all necessary information
• Serve as the primary point of contact for new and existing clients, providing guidance and support throughout their journey
• Build and maintain strong client relationships to enhance satisfaction and loyalty
• Collaborate with internal teams to ensure smooth onboarding and resolution of clie...